Asterisk integration For vTiger®

vTiger® has very nice telephony integration with various PBX software.

CRMTiger team implement Asterisk connector For vTiger® using Asterisk AMI Call.

This Integration consist of following major feature

• Click to Call
• Inbound call popup
• Call Recording

Call scenario covers in Asterisk integration :

• IVR Scenario
• Ring All
• Call Queue

Why Asterisk AMI Call integration with vTiger® ?

• Asterisk AMI return all events happens during call lifecycle
• Each asterisk AMI events use in the integration to capture status of call.
• Here is the list of Asterisk events.

Asterisk connector For vTiger® Agent view :

• Each agent login with their user and setup phone extension to received call on their extension
• Agent can see incoming popup from CRM to view caller information
• Popup is designed with latest technology so option to close popup or add lead/contact info instantly from popup itself

Asterisk connector For vTiger® Agent manager view :

• Each manager of agent can see detailed report of calls
• Manager can view call recording from specific Lead or Contact
• Filter recording by date, by agent also by call duration.

CRMTiger Asterisk connector Vs vTiger® Asterisk connector

• Asterisk connector from vTiger build in Java platform using AGI script which doesn’t have an option to modify the java code of asterisk connector.
• Asterisk connector from CRMTiger build in PHP platform using AMI call which has an option to modify the code if customer facing any problem. (source code is propritory of CRMTiger)
• vTiger Asterisk connector has less number of capturing of call lifecycle events.
• CRMTiger Asterisk connector covers most number of call lifecycle events.